Returns & Exchanges Policy
Your Satisfaction is Our Priority

At Pill Box Hub, we strive for perfection in every order. However, if we’ve fallen short of your expectations, we sincerely apologize and are committed to making it right.

Our Promise
We gladly accept returns and exchanges within 30 days of delivery, provided the item meets the conditions below.

Eligibility Criteria
✅ Accepted:

Items must be unused, undamaged, and in their original packaging (including tags, manuals, and all accessories).
Non-customized products only.
Proof of purchase (order number or receipt) is required.
❌ Not Eligible:

Custom-made products (e.g., engraved pill boxes, personalized designs) unless defective.
Items damaged due to misuse, improper storage, or wear and tear.
Products purchased beyond 30 days.
How to Initiate a Return/Exchange
Follow these simple steps:

Contact Us:
Email returns@pillboxhub.com within 30 days of delivery.
Include:
Your order number
Photos of the item (if defective)
Preference for refund or exchange
Ship the Item:
We’ll email a prepaid return label (U.S. customers) or return address (international).
Pack the item securely to prevent damage during transit.
Processing:
Refunds: Issued within 3–5 business days after we receive and inspect the item.
Exchanges: Shipped within 30 business days after approval.
Refund Details
Original payment method: Refunds are processed to your credit card, PayPal, or original payment account.
Shipping costs: Non-refundable unless the return is due to our error (e.g., wrong item shipped).
Special Cases
🔸 Defective/Damaged Items:

Contact us immediately. We’ll cover return shipping and send a replacement at no cost.
🔸 International Returns:

Customers outside the U.S. are responsible for return shipping fees and customs duties.
Need Help?
Our support team is here 24/7:
📧 Email: returns@pillboxhub.com
📞 Phone:  (Mon–Fri, 9 AM–6 PM EST)

Thank You for Trusting Pill Box Hub
Your feedback helps us improve. While we can’t promise perfection, we guarantee our dedication to your satisfaction.